Since we moved to the other side of the world, we have found Skype to be invaluable for keeping in touch. This morning, we were disappointed to find we couldn’t log in. First we thought there was a problem with our DSL (no, everything else works, but rebooted the router just in case), maybe a problem with our ISP? No, can’t log in from work either. Had a look on the Skype website and found this update:
Hello everyone,
Apologies for the delay, but we can now update you on the Skype sign-on issue. As we continue to work hard at resolving the problem, we wanted to dispel some of the concerns that you may have. The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm* within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.
Rest assured that everyone at Skype is working around the clock — from Tallinn to Luxembourg to San Jose — to resume normal service as quickly as possible.
*If you’re a non-techie, try replacing “deficiency in an algorithm” with “programming error”.
I suppose it’s nice of them to try to keep their customers reassured, but it’s contradictory to say they love their customers too much to let a crash or cyber attack break Skype (which I’m pretty sure is impossible to guarantee) BUT they’ll quite happily release a ‘deficient algorithm within the Skype networking software’ which causes the software to become unusable for everyone. Absolutely renders their product useless. Completely.
Recently I have seen the counter at the bottom of my Skype client say there is over 8 million people connected, that’s a lot of customers to annoy.
On the Skype homepage they say they will have it fixed within 12 to 24 hours. That’s a long time to wait for a fix. I can only assume it was some sort of capacity issue, since they’re not being specific and it broke so catastrophically.





